We always encourage our members to communicate with each other when there's a problem with a transaction. If you've already attempted to contact the member but were unable to resolve the problem, you can open a case.

Please note: All payment resolutions we be handled by Amazon Payments. swapen.com will take appropriate actions to handle all cases.

If you have a monetary, item not received, or item received does not match description dispute please click below.

*The above link will take you to Amazon Payments section where you can view your transactions for swapen.com and choose which transaction you would like to dispute.

For all other disputes please fill out the form below.
These disputes will be handled by swapen.com
We will require your username and password if you contacting us in relation to your account.

Dispute Basics:
-You have 30 days after the transaction to file a dispute
-Only 1 dispute can be filed at one time for a single transaction